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It was very easy to set up and use, although we're still playing with the settings. The titanium filter is a nice idea -- does away with paper filters, and it cleans easily. Bought as a Christmas gift for my wife. I particularly like the ability to set the time that the pot stays hot -- it's preset at 2 hours, but can be easily changed to any length, including always on.
Last week, once of a sudden, the drip coffee part simply stopped working. We're looking for a different combination machine now, but it most probably won't be another DeLonghi product. We had Delonghi BCO264B combination for over a year. No warning, no signs.However, when it worked it was good.
I received it damaged got a replacement and that one lasted less than a month then another and another and finally one worked for almost a year and that one broke too. I went through a few of these within a month of owning it. You have to ship the unit at your expense every time as well and at 20+ pounds its expensive to ship and my closest place was a 2 hour drive.it doesnt make quality espresso at all its more like coffee even with premium beans that are ground just before brewing.Their customer service is useless as well they dont know anything about their units or making espresso.spend a couple hundred more and purchase a higher quality one that will last.
I have a Cuisinart now, and it is WONDERFUL. For a couple of months, the various people I talked to kept telling me they would "look into it", but they never called back. Since it had been over a year since I ORDERED it, they said the one-year warranty was expired, despite the fact I had proof I had received it less than a year before (I still had the shipping confirmation). You've had this coffeemaker over one year. Here's my experience: When I ordered my coffeemaker from DeLonghi, it was "backordered" and took over a month to ship.
There is nothing we can do." I highly recommend you find a coffeemaker from a manufacturer that stands behind their product. I explained this numerous times. A little over 10 months after I received it, the coffeemaker broke. Although their coffeemakers do an excellent job of making coffee, DeLonghi WILL USE ANY EXCUSE NOT TO HONOR THE WARRANTY IF ANYTHING GOES WRONG. (The heater coil went out and it would no longer make coffee).
Finally, when it actually WAS over a year since I had received the coffeemaker, when I called to check on the status of my warranty claim, they said, "Your warranty has expired.
We'll see. No bells or whistles to confuse me. The quality of the coffee is moderate-high and I'm impressed with its strength selection system (a simple knob) and the mechanism by which it brews. However, the heat resistant coffee pot has an interesting design and a strange top which snaps on somewhat awkwardly and appears vulnerable to breaking but otherwise I have not found any major flaws with this machine as of yet.Good coffee, good espresso, easy to use, easy to program for the next day. I had originally purchased the Krups version of their fanciest dual machine and it arrived non-functional with a display and buttons that were a little too "Star Trek" for me anyway.in fact, they didn't function at all. The Delonghi Caffe Nero (so far) has been very straighforward, easy to use, and produces good coffee and espresso. I did think initially that the permanent filter might be difficult to clean but not so far.
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